As a Managed Service Provider (MSP), we offer unmatched Network Operations Center (NOC) and IT helpdesk services in the market.
Our NOC services entail actively monitoring the health and security of a network and other linked applications such as databases. Our IT helpdesk services include sorting various individual user IT issues that affect or paralyze normal operations.
We offer a wide variety of NOC and IT helpdesk services, including those touching on the emerging trends in the IT sector.
Our long-time experience enables us to offer comprehensive solutions on most matters related to IT, with a satisfaction guarantee. Our NOC and helpdesk services are accessible 24/7, globally. Whatever the time or the location, our team is always ready to help you.
Our helpdesk and NOC solutions offer the following:
- Realtime Alerts
- Service Ready Technicians
- Smooth Business Process
- Project Managers for Optimal Monitoring
- Troubleshooting
- Resource Identification
- Parts Allocation
We stand out from our competitors because we always blend so well with our clients’ team that we are an integrated part of them.
- This way, we are able to get an in-depth understanding of their need and come up with solutions that will root out the problem effectively.
- We take pride in the fact that our NOC and helpdesk services are customer-centered. We listen to our customers’ needs and craft solutions specifically for them.
- Our team of professional and certified engineers has all the technical know-how to solve every problem effectively.
- Our team is passionate about IT, its developments and trends. This deep understanding of IT is what we have translated into our NOC and helpdesk services to make sure that we do not go wrong at any point. We are IT enthusiasts and believers, which makes our NOC and helpdesk services extremely accurate and trustworthy
For effective service delivery, our team is fully qualified with major certifications and skillsets
- Senior, Executive Level, 3-5 years’ experience
- WAN and LAN management
- Network infrastructure
- Server maintenance
- Expert knowledge in Windows
- MSCE, CompTIA Server+, VMware certifications
- CCIE, CompTIA A+, CompTIA Network+ certification
Choosing our solutions is a winning move because we are market leaders as far as NOC and IT helpdesk services are concerned. Some of the guaranteed benefits include:
- Time saving: Our advanced services provide prompt and streamlined resolutions, saving time travel and time expenditure onsite.
- Cost-effective: Using our solutions can save you up to 60% in operating costs! The business will grow without the need for extra In-house IT staff.
- Increased productivity: We always offer the best solutions that not only solve the problem, but also improve operations. The enhanced approaches will, without a doubt, increase productivity.